Privacy Policy

Tiarelli BVBA ("we", "us") respects your privacy. This page explains what personal data we collect through this website, why, and what rights you have.

Who we are

Tiarelli BVBA, Staatsbaan 20A, 8720 Oeselgem, Belgium. Email: info@tiarelli.com — Phone: +32 (0)9 388 69 75. We are the controller responsible for your personal data.

What we collect

When you use our contact form, we collect the information you enter: your name, email address, phone number (optional), what you're looking to have embroidered, and your message. We do not collect payment or financial information through this website. Providing this information is voluntary, but we need it to respond to your enquiry.

Why we collect it

Solely to respond to your enquiry, discuss your project and provide a quote. Our legal basis for this is your consent when you submit the form, and our legitimate interest in responding to enquiries about our services. We do not use your data for marketing without asking you first, and we never sell your data.

Third parties

• Netlify — hosts this website and processes contact form submissions, delivering them to our inbox.
• Google Maps — the map on our Contact page is embedded from Google and may set its own cookies; Google's privacy policy applies to that embed.
• WhatsApp — if you contact us via the WhatsApp link, that conversation is subject to WhatsApp's own privacy policy, not ours.

This site does not use its own tracking or advertising cookies, and we don't run analytics on your visit.

International transfers

Some of the third parties above (Netlify, Google) are based in the United States. Where your data is transferred outside the European Economic Area, we rely on the safeguards those providers offer under the EU-U.S. Data Privacy Framework or standard contractual clauses approved by the European Commission.

How long we keep it

We keep enquiry messages only as long as needed to handle your request and, where an order follows, for as long as required by Belgian accounting and consumer-protection law. You can ask us to delete data that we no longer need to keep.

Your rights

Under the GDPR, you have the right to access, correct, or delete your personal data, to object to or restrict its processing, and to lodge a complaint with the Belgian Data Protection Authority (Gegevensbeschermingsautoriteit, gegevensbeschermingsautoriteit.be). To exercise any of these rights, contact us at info@tiarelli.com.

Changes

We may update this page from time to time. The date at the top shows when it was last changed.